When evaulating customer service of a store, what types of things should I take into account?

Examples are Price, Appeal, Brand, Business of store, friendliness, etc. Please list as many as possible, the most detailed and thought out answer will win!
When evaulating customer service of a store, what types of things should I take into account?
If you are solely rating customer service of a store, then you are rating how well the store caters to you. For example:





1. Did the cashier or clerk greet you?


2. Were they helpful? Did they help you find an item, or check a price?


3. Were they friendly? Did they thank you for coming in, tell you to "have a great day" or other similar greeting on your way out of the store or after the transaction was complete?


4. Were they knowledgeable about their products?



Reply:"Customer Service" is just that... service (not price, selection, or other physical attribute of a retailer or its inventory). So by what do you evaluate customer service? Here is my list:





Store representative available


- to what level... no where to be found, in check out only, limited # in store, easily accessible in all areas





Friendly, Professional, Knowledgeable


-to what level... unfriendly, too busy, helpful %26amp; friendly, attentive, expert, etc.





Empowered


-is the representative able to make decisions on the spot to resolve issues














From Wiki:





Customer service (also known as Client Service) is the provision of service to customers before, during and after a purchase.





According to Turban et al. (2002)[1], “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation.”


http://en.wikipedia.org/wiki/Customer_se...